Terms & Conditions
GENERAL
These Purchase Terms apply to all orders placed by the customer (hereinafter referred to as “you”) with FLYP LTD of New Derwent House, 69-73 Theobalds Road, London, England, WC1X 8TA, United Kingdom (“FLYP”, “we”, “us”, “our”) (“FLYP”, “we”, “us”, “our”) through our website or app (“Platform”).
These Purchase Terms incorporates our Website Terms and Conditions as well asand any other policies, rules or documents referred to herein (including our Privacy Policy).
By placing an order, you agree to be bound by these Purchase Terms and to enter in a contract with us and with the relevant creator of the design included in the product purchased by you (“Creator”).
Please ensure that you have read and understood our Purchase Terms before placing an order on the Platform.
The inclusion of any products on the Platform at a particular time does not imply or warrant that these products will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you.
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YOUR ORDER
Our acceptance of your order will take place with a confirmation email which will be sent to the e-mail address provided by you. At that point, a binding agreement will come into existence between you and us and we will send you another email concerning the delivery of the ordered product.
We will assign an order number to your order and tell you what it is when we accept your order.
We will endeavour to dispatch your order as quickly as possible, Monday-Friday excluding public holidays. Orders placed after 12pm GMT/BST may not be processed until the next working day.
All prices displayed on the Platform include VAT where applicable. Orders dispatched to a UK address will have VAT included. Orders shipped overseas will not be charged VAT at the point of sale. Please note that all overseas customers will be responsible for any import fees, duties and taxes applicable in the destination country.
THE PRODUCTS
The images of products on our Platform are for illustrative purposes only. Your product may vary slightly from those images.
The packaging of products may vary from that shown on images on the Platform.
SHIPPING AND DELIVERY
Please note that there is an estimated manufacturing time of 2-4 days for each order. This duration allows us to meticulously craft and customisecustomize your FLYP product to ensure its exceptional quality.
The shipping transit time may vary depending on your location. We work with reliable shipping partners to deliver your order as efficiently as possible. However, please consider that transit times may be subject to external factors beyond our control, such as customs procedures or unforeseen delays in transportation.
FLYP products are shipped directly from our workshops situated across the globe. This global distribution network enables us to deliver our unique creations to customers worldwide. For specific details regarding shipping locations, please refer to the individual product descriptions on the Platform.
The shipping costs will be calculated and displayed during the checkout process, based on your delivery address and the weight of the product(s) in your order. Please review the shipping costs before finalisingfinalizing your purchase.
Please be aware that import duties, taxes, and any other fees or charges imposed by customs authorities are the sole responsibility of the recipient. These charges may vary depending on your country of residence and the value of your order. We advise you to consult with your local customs office for further information on applicable duties and taxes.
In some cases, specific products or materials may be subject to shipping restrictions or regulations imposed by certain countries or regions. FLYP reserves the right to inform customers of any such limitations or to modify shipping options accordingly.
RETURN AND DEFECTIVE PRODUCTS
We solely accept returns under the circumstances of a defective product. Our commitment lies in delivering the highest quality products, and we are determined to address any issues that may arise.
In the unlikely event that you receive a defective product, we are more than pleased to rectify the situation. Should you believe you have received a defective product, we kindly request that you promptly contact our customer support team at info@flyp.space. We greatly appreciate your cooperation in promptly notifying us of any issues, as it allows us to swiftly address the matter.
Our customer support team is fully committed to resolving any concerns you may have. Upon notifying us of the defective product, our team will promptly assist you in finding a satisfactory solution, which may include arranging for a replacement product to be dispatched to you.
FLYP's production process begins immediately upon receiving an order. If you need to cancel your order, please notify us by emailing info@flyp.space within 2 hours of placing the order. If you do not cancel within this time frame, we regret that we will be unable to accommodate your request as your custom-made item will already be in production.
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PAYMENT
The following type of payment will be accepted on the Platform: Payment processing:
Your credit card / PayPal account will be debited once your order has been placed, in order to reserve your item(s).
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LIABILITY
Nothing in these Terms shall exclude or limit our liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
If we breach these Purchase Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
We are not responsible for indirect losses thatwhich are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Purchase Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on the Platform shall be limited to the total price of your order.
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APPLICABLE LAW
The laws of England and Wales will apply to our Purchase Terms and Conditions and in particular the provisions established in the Consumer Rights Act 2015 will apply. The courts of England and Wales will have exclusive jurisdiction over any claim relating to the purchase of any products on the Platform, except the residents of Scotland and Northern Ireland who may bring a claim in the courts of Scotland or Northern Ireland, respectively.
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CONTACTS
We will try to answer your enquiry or resolve any complaint as soon as possible. If you need help, contact us at info@flyp.space.